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Frequently Asked Questions

Our most frequently asked questions can be found here.

FAQs

  • Is it ok to setup the monitor on painted surface?

    Please avoid placing the monitor on painted, wooden, cloth, or leather surfaces for long periods of time as this may cause traces of the stand's rubber padding to be left behind.

    Categories: FlexScan, ColorEdge, FORIS, DuraVision, RadiForce, Accessories

  • Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?

    Some USB 3.0 host controller have a compatibility issue and may not recognize the connected USB devices. In this case, please update the USB 3.0 driver or connect the USB device to the USB 2.0 port of the PC.

    EIZO monitor uses the OS default USB driver, and we don't have the update for this issue.

    Categories: FlexScan, ColorEdge, FORIS, RadiForce

  • Why doesn't the "Auto adjustment button" work properly?

    Confirm the following two points:

    • Confirm the input signal to be analog. The "Auto adjustment button" does not work for digital signals. The adjustment menus available with digital input are fewer than with analog input, and Clock, Phase and Position adjustments and others are invalid with digital input. (Valid/Invalid functions vary by model.) This is because digitally displayed images are optimally displayed on screen without adjustments.
    • Confirm the adjustment lock is off. To lock or unlock, switch a monitor off and then switch the monitor on while pressing the Auto adjustment button. (While the lock function is on, input signal selection, speaker volume, brightness and contrast are adjustable.)

    Categories: FlexScan, ColorEdge, FORIS

  • Does the power ON/OFF operation shorten backlight life?

    No, as long as the power ON/OFF operation does not exceed about 25 times per day, it does not affect backlight life.

    Categories: FlexScan, ColorEdge, FORIS

  • Does "Usage Time" in the ScreenManager menu count the screensaver's running time?

    Yes, the screensaver running time is counted in the Usage Time since the backlight is on in screensaver mode.

    Categories: FlexScan

  • Is it necessary to install the monitor information file attached to the monitor packages?

    If your computer and monitor conform to VESA DDC, the installation of the monitor information file or other special settings are not required. When they are connected to each other, the resolution and refresh rate are automatically set to the optimal values by the Plug-and-Play function. For the Plug-and-Play function, the system environment must comply with VESA DDC. The following OSes are available. -Microsoft Windows 98 -Microsoft Windows Millennium Edition -Microsoft Windows 2000 -Microsoft Windows XP -Microsoft Windows Vista *VESA DDC compliant computers (graphics boards) *VESA DDC compliant monitor cables.

    Categories: FlexScan

  • When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?

    When you connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor" or "EIZO HID Monitor Controls". This means that the monitors support the HID (Human Interface Device) function and the computers correctly recognize the monitors. HID includes the input/output devices such as keyboard and mouse.

    Categories: FlexScan, ColorEdge, FORIS

  • The monitor connected via DisplayPort does not show any image.

    The monitor connected via DisplayPort fairly infrequently does not show any image after the PC boots or recovers from sleep mode. In this case, please turn off and on the 1st power of the monitor or reboot the PC.

    Some monitors have a function to improve the compatibility. For the details, please refer to the manual of the monitor you're using.

    Categories: FlexScan, ColorEdge, RadiForce

  • How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?

    The comparison of electromagnetic wave emissions by CRTs and LCDs made by EIZO in terms of magnetic field (Gauss or Tesla) and electric field (V/cm) shows that they have equivalent electric fields but different magnetic fields. The measured magnetic fields are as follows (The values are different by monitors and are just for reference.). CRT: 100 nT (nano tesla) LCD: 10 nT (nano tesla)

    Categories: FlexScan, ColorEdge

  • Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?

    Some player device such as PlayStation 4 or Xbox One supports 24Hz output with its optional setting. 24Hz output is an optional HDMI feature, so it is not necessarily supported with displaying devices. Please disable 24Hz output of the player device if the monitor does not support 24Hz input.

    [Typical 24Hz supported monitor]

    • FORIS FS2735, FG2421
    • ColorEdge series with HDMI input (e.g. CG2420, CS230)

    [Typical 24Hz non-supported monitor]

    • FORIS FS2434, FS2333
    • FlexScan EV series with HDMI input (e.g. EV2750, EV2450)

    (As of March 2016)

    Categories: FlexScan, ColorEdge, FORIS

  • Why the monitor displays wrong color and non-smooth tone when connecting Mac via HDMI cable?

    It is because the HDMI port of Mac outputs not RGB full range signal but YUV limited range signal. This is the specification of Mac.

    To solve the problem, please use a HDMI to DVI conversion cable or an adapter, and connect to the DVI input of the monitor.

    Categories: FlexScan, ColorEdge, FORIS

  • When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?

    Maximum resolution of the ColorEdge CG276, CG246, CX270 and CX240 connecting via HDMI is 1920x1080. To set 2560x1440 or 1920x1200, please connect via DVI or DisplayPort.

    Categories: ColorEdge

  • How long is the lifetime of an EIZO monitor?

    The lifetime of an EIZO monitor is the same as its warranted hours indicated in its LIMITED WARRANTY. If the warranted hours of the monitor is 30,000 hours, then the lifetime of the monitor is 30,000 hours and it is designed to work without failure at least 30,000 hours.

    Categories: FlexScan, ColorEdge, FORIS

  • Why doesn't ColorNavigator recognize a ColorMunki sensor?

    When ColorMunki (ColorMunki Design, ColorMunki Photo) bundled software version Ver.1.1 or later has been installed, the software locks on to the ColorMunki sensor and ColorNavigator can not recognize the ColorMunki sensor.

    Mac OS

    Please open “X-Rite Devices” and remove the check from the ColorMunki box in System Preferences before starting ColorNavigator. However, it is necessary to put re-enter the check when you use ColorMunki software.

    Note: When rebooting Mac OS, the check is re-entered automatically.

    Windows

    Please open “X-Rite Device Services” and remove the check from the ColorMunki box in the Control panel before starting ColorNavigator. However, it is necessary to re-enter check when you use ColorMunki software.

    Note: When rebooting OS, the check is re-entered automatically.

    Categories: ColorEdge

  • What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?

    (Caution) This information is provided based on our in-house testings and we do not guarantee the compatibility in respective user environments and it may vary from one of the manufacturers of the graphics boards.

    • Windows (Traditional Desktop PC).
      If the PC has an output terminal of DisplayPort or Mini DisplayPort, you can use the the EV2730Q, EV2736W, CG277 and CX271.
    • Windows (Desktop PC integrated with a LCD monitor like iMac).
      If the PC has an output terminal of DisplayPort or Mini DisplayPort, you can use the EV2730Q, EV2736W, CG277 and CX271. Please note that there are a lot of PCs which do not have any output terminal.
    • Windows (Notebook PC).
      If the PC has an output terminal of DisplayPort or Mini DisplayPort, you can use the EV2730Q, EV2736W, CG277 and CX271. In case that the PC has only a HDMI terminal, you can connect the monitor via HDMI-DVI adapter. We don't guarantee the compatibility, though.
      • With HDMI-DVI adapter, the reflesh rate is limited to 30Hz, you would feel a mouse cursor and movies less smooth.
      • We recommend Intel HD graphics if you use the monitors with on-board graphics.
      • You cannot use the monitors with Intel GMA or older of on-board graphics.
    • Mac (Mac Pro, Mac mini, Macbook and so on)
      If the Mac has an output terminal of Thunderbolt or Mini DisplayPort, you can use the EV2730Q, EV2736W, CG277 and CX271.

    Categories: FlexScan, ColorEdge

  • Why does the screen become dark after boot-up a PC, when connecting to a Lenovo PC?

    If "ThinkVantage Power Manager" is installed on your PC, this problem may occur. In this case, please uninstall ThinkVantage Power Manager or disable a DDC/CI function of the monitor.

    [ Applicable Products ] Any DDC/CI compatible monitor (e.g. FlexScan EV2736W, FORIS FS2333)

    Categories: FlexScan, FORIS

  • Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?

    If "ThinkVantage Power Manager" is installed on your PC, these problems may occur. In this case, please uninstall ThinkVantage Power Manager. [ Applicable Products ] Any monitor equipped with DisplayPort (e.g. ColorEdge CG245W, FlexScan SX2462W)

    Categories: FlexScan, ColorEdge, FORIS

  • Afterimages appear when I continuously display one image on screen and change the image to different one, is this a problem?

    When a pattern is continuously imprinted on an LCD monitor screen, "afterimage" or "residual images" may appear. Unlike CRT monitors' "burnt phosphor" by which an image is permanently etched into the phosphor. LCD monitors' "afterimage" is reversible. To reverse this phenomenon, run the monitor with a gray pattern displayed or turn the power off completely. It all depends on the level of afterimage, though, it usually takes about three times the amount time for the afterimage to disappear as the time the original image was displayed that caused the phenomenon. To prevent this problem, it is recommended to set the "Off Timer" function. Please note that the afterimage is different from the ghost or blur of an image that may appear when displaying motion pictures due to slow response times.`

    Categories: FlexScan, ColorEdge, FORIS

  • Which type of DVI-D cable should I use for square monitors?

    For a monitor with a display resolution of up to 1920 x 1200, a single link cable is enough. A dual link cable, which is effective for extremely high resolutions (higher than 1920 x 1200), is also available. Use an attached single link cable for the monitor whose recommended resolution is WUXGA or less.

    Categories: FlexScan, DuraVision

  • Can I use the monitor in environment with corrosive gas?

    Do not place in environments with:

    • corrosive gases (such as sulfur dioxide, hydrogen sulfide, nitrogen dioxide, chlorine, ammonia, and ozone)
    • dust
    • components that accelerate corrosion in the atmosphere (such as sodium chloride and sulfur)
    • conductive metals and so on

    Categories: FlexScan, ColorEdge, FORIS, DuraVision, Raptor, RadiForce, Accessories

  • Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?

    When use ColorNavigator Ver.5, unplug the USB cable once and restart ColorNavigator Ver.5. Once calibration is complete, exit Colornavigator and reconnect the USB cable.

    [Applicable monitors]

    CG276, CG246, CX270, CX240, CS230 and the latest ColorEdge monitors.

    Categories: ColorEdge

  • Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?

    It is because the Mini DisplayPort or the Thunderbolt port of Mac installed Mac OS X 10.8 or 10.7 may output not RGB full range signal but YUV limited range signal. This is the specification of Mac.

    To solve the problem, please upgrade your Mac OS X to Mavericks (10.9) or later. Or please use a Mini DisplayPort to DVI conversion cable or an adapter, and connect to the DVI input of the monitor.

    Categories: FlexScan, ColorEdge, FORIS

  • Is it possible to display resolution of 1920 x 1080 without scaling?

    The monitors cannot display 1920 x 1080 without scaling. In this case, the images are displayed with full-screen scaling and the aspect ratio becomes incorrect.

    Categories: FlexScan

  • Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?

    This problem occurs when displaying a 4K resolution on a Mac Pro (Late 2013) equipped with FirePro D500 or D700. To avoid this problem, please take the following measures depending on your Mac environment.

    If you face the problem, please update Mac OS X to the latest version.

    Note: The problem is not caussed by FirePro D300.

    If you cannot update Mac OS to Yosemite 10.10.3 or later, please see the followings.

    • This problem can usually be solved by updating your OS X Mavericks (10.9) to Yosemite (10.10).
    • This problem occurs with OS X Yosemite (10.10) after coming out of sleep mode. You can restore the screen by turning the monitor 's main power switch off and then on again. In addition, you can avoid this problem by disabling the OS's sleep function.
      (Apple menu > System Preferences > Energy Saver, check [Prevent computer from sleeping automatically when the display is off].)
    • Change the DisplayPort version setting of the monitor from 1.2 to 1.1 to display the screen at 30 Hz.

    Categories: FlexScan, ColorEdge

  • ⟨Touch Screen (Analog Resistive Technology)⟩ Some deflection may appear on the surface of touch panel portion.

    Due to the touch panel structural characteristics, the deflection may occur on the touch panel surface in high temperature/high humidity operating environment. This is not a trouble.

    Categories: FlexScan, DuraVision

  • ⟨Touch Screen (Analog Resistive Technology)⟩ Cautions for the Use of the Touch Panel

    During touch operation, be careful of the following points. Otherwise, damage may occur to the monitor.

    • Do not strongly press, scratch, or poke the panel.
    • Do not touch the panel with hard objects such as ballpoint pens or metals.

    Categories: FlexScan, DuraVision

  • ⟨Touch Screen (Projected Capacitive Technology)⟩ Cursor position is not correct. / Cursor jumps.
    • Keep metals away from the panel surface.
    • If the touch panel is dirty, the touch panel may not operate properly. Refer to the User’s Manual of the monitor to clean the touch panel.
    • The spray for preventing static electricity may influence the sensitivity of the touch panel.

    Categories: FlexScan, DuraVision

  • ⟨Touch Screen (Projected Capacitive Technology)⟩ Cursor is jittery. / Drawing lines are not straight and smooth.
    • Check that the power cord of the monitor and PC is connected to a grounded main outlet. Failure to ground the equipment may result in malfunction.
    • The influence of metal may cause jittery cursor.
    • When multiple monitors are placed close to each other, leave space between monitors.

    Categories: FlexScan, DuraVision

  • ⟨Touch Screen (Infrared Optical Imaging Technology)⟩= The cursor moves irregularly or flips.
    • If the surface or a side of the panel is dirty, clean it.
    • Check the setting environment of the monitor. This function does not work correctly under the following conditions.
      • The panel surface is subject to direct or indirect sunlight or strong light.
      • There is some infrared device near the monitor.
      • Monitors are adjacent to each other.
    • A touch insensitive point on the panel may be touched.
    • Touch the panel with your finger, the supplied touch pen, or a non-reflective object that has no risk of damaging the panel surface. If any of the following is used, the touch panel does not work correctly.
      • Object whose surface changes in shape when touching the panel, such as a glove
      • Mirror-like reflective object
      • Transparent object such as an acrylic one
      • Thin-edged object
    • If an arm (or other stand) is attached, use the monitor in landscape view mode. If the monitor is used in portrait view mode, the monitor does not work correctly. (This product does not support portrait view mode when an arm (or other stand) is attached.)
    • This product supports up to two simultaneous touches (multi-touch support). Since the two sensors at both top corners of the screen are used to detect touches, the monitor may not be able to detect two simultaneous touches precisely depending on their positions.

    Categories: FlexScan

  • ⟨Touch Screen (Infrared Optical Imaging Technology)⟩ Cautions for the Use of the Touch Panel

    During touch operation, be careful of the following points. Otherwise, damage may occur to the monitor.

    • Do not strongly press, scratch, or poke the panel.
    • Do not touch the panel with hard objects such as ballpoint pens or metals.

    Categories: FlexScan, DuraVision

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